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Job Details

Customer Service Team Manager

  • Job Location: Dewsbury
  • Job Type: Permanent
  • Salary: £20,000 p/a - £22,000 p/a
  • Posted on: 14th May 2021
  • Job Reference: J950833
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Customer Service Team Manager

I am currently looking to recruit a experienced Customer Service Team Manager for my client based in Dewsbury.

This is a permanent full time vacancy

Duties

  • Oversee all aspects of the customer service experience to troubleshoot processes and procedures, making improvements to customer service, quality and call monitoring
  • Monitor and manage software and systems, recommending improvements to automate key touch points for advisors
  • Management Information reports
  • Responsible for department recruitment and retention
  • Implement effective processes for staff to interact with customers via telephone, email, live chat or instant message
  • Provide training to team
  • Conduct staff reviews and development plans
  • Liaise with senior management

Applicants must have previous experience of working within a similar role and be able to demonstrate the following

Good communication skills
Sound IT skills and a confident systems operator with an interest in software and user interface
Leadership experience
Problem solving
Customer Service
Accurate record keeping

For more information on this vacancy please contact us on 01274 913720.

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