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- Job Location: Lincoln
- Job Type: Permanent
- Salary: £22,000 p/a
- Posted on: 9th Mar 2020
- Job Reference: J948219
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We are looking to recruit sn experience service advisor for our dealership based in Lincoln. You will work Monday to Friday 8am to 6am Monday to Friday 8am to 6pm and alternate saturday morning 8am to 1pm
The role
Answer calls and deal with customer queries
liaise with the technical department
Manage appointments and technician diary
face of the business to customers, professional, product knowledge, attention to detail, empathy and active listening
core process, ensuring key touch points are visited with all customers
manage customers, using all systems to effectively guide customers through the service journey
Hit targets, weekly reviews with manager to focus on customer handling and performance
Deliver an excellent product, matching customer expectation with reality, ensuring a flawless product is delivered to the customer
Deliver an exceptional customer service experience
The person
3 years experience in the same or similar role, must be motor trade specific
self motivated
a good listener
Call 01522 785720 for immediate interview
The role
Answer calls and deal with customer queries
liaise with the technical department
Manage appointments and technician diary
face of the business to customers, professional, product knowledge, attention to detail, empathy and active listening
core process, ensuring key touch points are visited with all customers
manage customers, using all systems to effectively guide customers through the service journey
Hit targets, weekly reviews with manager to focus on customer handling and performance
Deliver an excellent product, matching customer expectation with reality, ensuring a flawless product is delivered to the customer
Deliver an exceptional customer service experience
The person
3 years experience in the same or similar role, must be motor trade specific
self motivated
a good listener
Call 01522 785720 for immediate interview
For more information on this vacancy please contact us on 01522785720.